s98bet Privacy Policy

1. Introduction

s98bet ("we", "us", "our") is committed to protecting the personal information of all users who access and use the s98bet platform ("Platform"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This Policy applies to all personal data processed in connection with your registration, use of, and access to the s98bet Platform, including all associated services and communications. It should be read alongside our Terms & Conditions and Responsible Gambling Policy, which are incorporated herein by reference.

By registering an account or using any part of the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or indirectly, including but not limited to a name, an identification number, location data, an email address or one or more factors specific to that person's identity.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, retention and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, s98bet.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller, pursuant to written instructions.
• "User" or "you" means any natural person who has registered or is accessing the Platform.
• "KYC" means Know Your Customer identity verification procedures, including age verification, identity confirmation and proof of payment method.
• "Cookies" means small text files placed on your device by the Platform to store information about your session, preferences and browsing behaviour.

3. Data Controller

s98bet acts as the Data Controller for all personal data collected through the Platform. As Data Controller, s98bet is responsible for determining the purposes for which and the means by which your personal data is processed.

For all data protection enquiries, requests to exercise your rights, or concerns about how your data is handled, please contact our support team using the details provided in Section 16 of this Policy. We aim to respond to all data-related requests within a reasonable timeframe, consistent with applicable law.

4. Data We Collect

We collect and process the following categories of personal data:

We do not intentionally collect special categories of personal data (such as health data, biometric data used for identification, or data revealing racial or ethnic origin) except where strictly required for specific KYC purposes under our regulatory obligations.

5. Lawful Basis for Processing

s98bet processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing is necessary to perform our contractual obligations to you under the Terms & Conditions — including account management, transaction processing and service delivery;
• Legal Obligation: Processing is required to comply with applicable regulatory requirements, including KYC/AML obligations, anti-fraud controls and mandatory reporting requirements under the laws of the operator's licensing jurisdiction;
• Legitimate Interests: Processing is necessary for the legitimate interests of s98bet in operating a secure, fraud-free platform, improving our services and ensuring the integrity of our operations — where those interests are not overridden by your rights and interests;
• Consent: Where we rely on your consent for specific processing activities (such as sending promotional communications), you may withdraw that consent at any time by contacting our support team, without prejudice to the lawfulness of processing conducted prior to withdrawal.

6. How We Use Your Data

s98bet uses your personal data for the following purposes:

• Creating and managing your registered account on the Platform;
• Performing KYC identity and age verification to ensure compliance with eligibility requirements (18+ only, or the higher minimum required by the operator/license jurisdiction);
• Processing deposits, withdrawals and payment transactions in PKR and other currencies;
• Detecting, investigating and preventing fraudulent activity, money laundering and other unlawful conduct;
• Providing customer support in English and Urdu;
• Administering responsible gambling tools, including deposit limits, loss limits, session controls and self-exclusion;
• Personalising your experience on the Platform, including displaying relevant sports markets (such as PSL, ICC T20 and cricket events) and promotions;
• Analysing Platform performance and user behaviour in aggregate and anonymised form to improve our services;
• Communicating with you regarding your account, transactions, policy changes and, where you have consented, promotional offers;
• Maintaining records as required by regulatory and licensing obligations.

7. Data Sharing & Disclosure

s98bet does not sell, rent or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the following limited circumstances:

• KYC & Identity Verification Partners: Third-party identity verification services engaged to perform document checks and liveness verification on our behalf, acting as Data Processors under contractual obligations;
• Payment Service Providers: Payment processors and gateway providers facilitating your transactions. References to familiar Pakistani payment services (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) are for contextual clarity only — s98bet does not represent that those entities endorse gambling services. Each provider processes data under their own terms and privacy policies;
• Technology & Platform Partners: Game studio providers, sports data partners and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order or regulatory obligation, we may disclose personal data to relevant authorities without prior notice to you;
• Business Transfers: In the event of a merger, acquisition or sale of all or part of s98bet's business, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

8. International Data Transfers

As an internationally operating platform, s98bet may transfer your personal data to countries outside of Pakistan or the European Economic Area in the course of operating the Platform and using third-party service providers. Where such transfers occur, s98bet takes steps to ensure that appropriate safeguards are in place to protect your personal data at the same standard as required by applicable data protection laws in the licensing jurisdiction.

These safeguards may include standard contractual clauses, binding corporate rules, adequacy decisions or other recognised transfer mechanisms. You may request further information about the specific safeguards applicable to your data transfers by contacting our support team.

9. Data Retention

s98bet retains your personal data for as long as is necessary to fulfil the purposes set out in this Policy and to comply with applicable legal, regulatory and contractual obligations. The specific retention periods that apply are as follows:

• Account & Identity Data: Retained for the duration of your active account relationship with s98bet, plus a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements;
• Transaction & Financial Records: Retained for a minimum of five (5) years following the date of each transaction, or longer where required by applicable law;
• KYC Verification Documents: Retained for the period required by the relevant licensing jurisdiction's regulations, typically five (5) years from the last date of account activity;
• Customer Support Communications: Retained for up to three (3) years from the date of the most recent communication;
• Technical & Log Data: Typically retained for up to twelve (12) months, unless a longer retention period is required for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

10. Data Security

s98bet implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting access to personal data to authorised personnel with a legitimate business need;
• Regular security assessments and vulnerability testing of the Platform;
• Multi-factor authentication options for account access;
• Secure document handling protocols for KYC verification materials.

While we take all reasonable steps to protect your data, no electronic transmission or storage system can be guaranteed to be completely secure. You are also responsible for maintaining the security of your account credentials. Do not share your password or two-factor authentication codes with any third party.

11. Cookies & Tracking Technologies

The s98bet Platform uses cookies and similar technologies (including web beacons, pixel tags and local storage) to enhance your user experience, maintain session security and understand how the Platform is used. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These cannot be disabled. They include session management cookies, authentication tokens and security cookies;
• Performance & Analytics Cookies: Used to collect anonymised data about how users interact with the Platform, including pages visited, time spent and error events. This data helps us improve Platform performance;
• Functionality Cookies: Used to remember your preferences, such as language settings and responsible gambling tool configurations, to improve your experience;
• Targeting & Marketing Cookies: Used to identify your visit and potentially personalise content or measure the effectiveness of promotional campaigns, where you have provided consent.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies — particularly strictly necessary cookies — may impair the functionality of the Platform, including your ability to log in or place wagers. For further information about managing cookies in your browser, refer to your browser's help documentation.

12. User Rights

Subject to applicable law and our legal obligations, you have the following rights with respect to your personal data held by s98bet:

To exercise any of these rights, please contact s98bet customer support. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a request. Note that some rights are subject to legal exceptions — for example, we may be unable to delete data that we are legally required to retain.

13. Minors & Age Restriction

The s98bet Platform is strictly intended for adults aged 18 years or older — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect or process personal data from individuals below the applicable minimum age.

Age verification is a mandatory component of our KYC process. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact our support team immediately.

14. Third-Party Services

The Platform may integrate or link with third-party services, including game providers, sports data partners, payment processors and analytics tools. Where you interact with or are directed to these third-party services, their own privacy policies govern how your data is handled by them.

s98bet is not responsible for the privacy practices of third-party service providers beyond our contractual Data Processing Agreements with them. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform. Internal navigation on this site uses only the URLs provided in our menu structure — no third-party site links are included in this document.

15. Policy Amendments

s98bet reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will endeavour to provide reasonable advance notice by posting a notice on the Platform or communicating with you via the email address registered on your Account.

The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the Platform following the effective date of any amendments constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to remain informed of how we handle your personal data.

16. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the s98bet support team. We are available in English and Urdu.