Frequently Asked
Questions — s98bet

s98bet requires a valid government-issued photo identity document — your Pakistani CNIC or international passport is the most commonly accepted. You may also be asked to provide a recent selfie or liveness image alongside your document, and in some cases a proof of address. All documents must be submitted through the official secure portal inside your account. Never share sensitive documents via WhatsApp or email outside the portal.

No. s98bet strictly enforces a one-account-per-person policy. Duplicate accounts — regardless of whether different email addresses, phone numbers or devices are used — are prohibited under the Terms & Conditions. If a second account is detected, both accounts may be suspended and any balances, including winnings, may be forfeited. If you have accidentally created a duplicate, contact support immediately to resolve the situation.

You must be at least 18 years of age — or the higher minimum age required by the operator's licensing jurisdiction — to register and use s98bet. Age verification is a mandatory part of the KYC process and must be completed before real-money activity is permitted. Being 18 years old does not automatically make gambling lawful in Pakistan — local laws may impose additional restrictions. Users must verify their own legal position before participating.

Some account details — such as your registered name and date of birth — cannot be changed once KYC verification has been completed, as they must match your identity documents. To update your email address or contact number, log in, go to Account Settings and follow the verification steps. For changes that require identity re-verification, contact s98bet support at [email protected] with your request and the relevant documentation.

You can request permanent account closure by contacting s98bet support at any time. Before closure is completed, any real-money balance remaining in your account will be returned to your verified payment method, subject to applicable KYC requirements and withdrawal processing times. Bonus balances are forfeited on account closure. If you are closing your account because of a gambling problem, consider using the self-exclusion tool instead — it provides immediate protection and can be set to permanent.

The available deposit methods are displayed in the live cashier section of your s98bet account and may change over time. Familiar Pakistani payment channels — such as Easypaisa, JazzCash, Raast, and transfers from major banks including HBL, UBL, Meezan Bank and Bank Alfalah — may be referenced in the cashier for context. However, their mention does not imply that those institutions endorse or support gambling. Always check the current cashier for available options and minimum deposit amounts.

Withdrawal processing times vary depending on the payment method you select and whether your KYC verification is fully complete. Processing time estimates are displayed in the cashier for each available method. Note that times shown are indicative — actual processing may take longer depending on your payment provider, any additional verification checks required by s98bet's compliance team, or banking delays outside of s98bet's control. Ensure your KYC is complete to avoid delays on first withdrawal.

In most cases, s98bet requires withdrawals to be made to the same payment method used for deposits, wherever technically possible. This is a standard anti-money laundering requirement. If your original deposit method is no longer available or accessible, contact support to discuss alternative verified withdrawal routes. You will be required to verify ownership of any new payment method before a withdrawal to it can be processed.

s98bet's compliance team may request additional documentation before processing a withdrawal — particularly for first-time withdrawals, large withdrawal amounts or accounts that haven't yet completed full KYC. This is standard practice for licensed betting platforms and is designed to protect both players and the integrity of the platform. Respond promptly to any document requests via the secure portal to avoid unnecessary delays. If you have questions, contact support at [email protected].

Yes. Minimum and maximum transaction limits apply to both deposits and withdrawals and vary by payment method. These limits are displayed in the live cashier at the time of your transaction and are denominated in PKR for Pakistani-facing accounts. In addition to platform-level limits, you may have set personal deposit or loss limits through your responsible gambling settings — these also apply and take precedence if they are more restrictive than the default platform limits.

s98bet covers a broad range of sports markets popular with Pakistani bettors, including Pakistan international cricket fixtures, PSL (Pakistan Super League) matches, ICC T20 and Test tournaments, domestic and international football, UFC and mixed martial arts events, and live in-play betting across all major markets. Virtual sports are also available as a separate product. Market availability varies by event and season — check the live sportsbook for current listings. s98bet is not affiliated with or endorsed by the PCB, PSL or ICC.

Live in-play betting allows you to place wagers on a sporting event while it is actively in progress. Odds update in real time based on the current match situation — for example, during a PSL T20, odds shift after each over, wicket or boundary. To place an in-play bet, navigate to the live betting section, select your market and stake, and confirm your wager before the market closes or odds change. Some markets briefly suspend during key match moments such as wickets or video reviews.

The settlement of bets on abandoned or rain-affected cricket matches depends on the specific market rules applicable to that event. In general, if a match is abandoned before a valid result can be determined, most pre-match winner bets are voided and stakes returned. Where Duckworth–Lewis–Stern (DLS) methods apply and a result is declared, bets are settled accordingly. Always review the specific market rules displayed on the event page before placing your wager, as conditions vary by competition.

s98bet's live casino section features real-time games streamed from professional studio environments, including live dealer baccarat, blackjack, roulette and a range of game show formats. Games are hosted by professional live dealers and run around the clock. Table limits vary across games — some tables suit lower-stakes recreational play, while higher-limit tables cater to players looking for a more elevated experience. The full game catalogue is visible in the live casino lobby within the platform.

Yes. s98bet covers UFC fight cards — including main event and undercard bouts — with markets covering moneyline, method of victory and round betting, among others. International football markets include major leagues and international tournaments. Pre-match and live in-play options are both available for these events. Market depth and availability depend on the specific event — major UFC PPV cards and top-tier football fixtures typically carry the widest range of betting options on s98bet.

A wagering requirement — sometimes called a rollover — is the number of times you must bet your bonus amount before any associated winnings can be withdrawn as real money. For example, a PKR 5,000 bonus with a 10x wagering requirement means you must place total qualifying bets of PKR 50,000 before the bonus converts to withdrawable cash. Specific rollover figures, eligible markets and time limits are stated in each promotion's individual terms. Always read those terms before opting in.

Bonuses can be removed for several reasons: the wagering requirement was not completed within the allotted time and the bonus expired; bets were placed on markets excluded from the promotion's rollover conditions; a breach of the general Terms & Conditions was detected on the account; or s98bet identified potential abuse of the promotion across multiple accounts. If you believe your bonus was removed in error, contact support at [email protected] with your account details and the promotion in question.

In most cases, accepting a deposit-match bonus ties both the deposit and the bonus amount to the wagering requirement. Withdrawing your deposit before the rollover is complete typically results in forfeiture of the bonus balance and any associated winnings. Some promotions allow withdrawal of the original deposit at the cost of forfeiting the bonus — check the specific promotion terms. If you're unsure, contact support before withdrawing so you understand the outcome clearly.

Yes. Beyond the welcome offer for new registrations, s98bet runs a range of promotions for existing players — including reload bonuses, free bet offers, cashback arrangements and event-specific promotions tied to major cricket tournaments like PSL fixtures or ICC T20 events. The current promotions available to your account are listed in the Promotions section of the platform. All offers are subject to their own individual terms, eligibility criteria and wagering conditions.

Log in to your s98bet account and navigate to the Responsible Gambling section within Account Settings. Select Deposit Limits and choose a daily, weekly or monthly cap in PKR. Reductions to your deposit limit take effect immediately. Increases require a mandatory cooling-off period before they become active — this is a deliberate safeguard to prevent impulsive limit increases. You can review and adjust your limits at any time from the same settings page.

Self-exclusion is available directly in your Account Settings under the Responsible Gambling section — no support ticket or waiting period is required. Select the exclusion duration (minimum 6 months, or permanent), confirm your choice and the block activates immediately. Once active, self-exclusion cannot be reversed until the period expires. Promotional communications are stopped at once. If you cannot access your account, contact [email protected] for immediate manual exclusion. Please also seek professional support if needed.

s98bet holds personal data you provided during registration and KYC, your transaction history, betting records, device and session data, and customer support communications. Under s98bet's Privacy Policy, you have the right to request a copy of the data held about you. Submit a data access request by emailing [email protected]. We will verify your identity before responding. We aim to handle all data requests within a reasonable timeframe consistent with applicable data protection law. See our full Privacy Policy for details.

s98bet uses TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, and role-based access controls for internal systems. Two-factor authentication (2FA) is available and recommended for all accounts. You should use a strong, unique password for your s98bet account and never share login credentials with anyone — including family members. If you suspect unauthorised access, change your password immediately and contact support. Do not log in on shared or public devices if avoidable.

Pakistan's Prevention of Gambling Act, 1977 and related legislation impose restrictions on gambling activities within the country. s98bet does not claim to hold a Pakistani licence or to be approved by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. Users accessing s98bet from Pakistan do so at their own legal risk and responsibility. This FAQ does not constitute legal advice. If you are uncertain about the legality of your participation, consult a qualified legal professional familiar with Pakistani law before proceeding.